LAND 200
Helping to refine and optimise the Defence procurement model
/ ETHOLOGY WORKSHOP / STAKEHOLDER RESEARCH / PROCESS MAPPING
/ ORGANISATIONAL STRATEGY
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We facilitated an Ethology Workshop to align key stakeholders from the Capability Acquisition and Sustainment Group (CASG) around the challenge space.
Approach
Our “Strategic Definition” engagement methodology focused on unlocking the root cause of current challenges and identifying the strategy required to ensure that Phase Three of the project could be successfully implemented. A series of workshops and user research was conducted to extract the data from Army stakeholders.
Outcome
Fifty Zoo delivered the Australian Army with a detailed strategy for delivering Phase Three of the program with a lower risk profile and greater framework for stakeholder engagement.
SECTOR
Defence
TIMEFRAME
2 months
STATUS
Complete
Our
approach
Fifty Zoo’s Experience Definition™ approach is specifically engineered to help design a solution that aligns with the organisation’s operating model, solves key challenges, and delivers services that customers want to use - not just need to use.
Align
For this engagement we worked closely with our technical partner Insitec. Many of the team had hands on experience from the 2019 bushfires across Australia and we used these experiences to unpack and align around the challenges we thought we could solve through Coordin8.
Key activities:
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Project Kickoff
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Ethology Workshop
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Challenge Identification
The challenges we identified
/ Situational Awareness
Previously in large scale disaster situations there would be no real time location tracking leading to confusion around where teams were and who needed assistance.
/ Coordination of effort
Information around tasks and objectives would be shared through a variety of ad hoc methods based on whatever technology was available (including apps like Gmail or Dropbox). PDF’s were often the default way of packaging orders or updates which meant information could rapidly become out of date.
/ Ad hoc communications
Not everyone was equipped with radios out in the field but there was still a need to ensure everyone could be contacted if necessary. In these instances, Email, WhatsApp, or other Instant Messaging apps might be used. But there was no easy way to keep track of communications.
Discover
We spoke with a host of currently serving members of Public Service Agencies to better understand the context, challenges, and limitations that they constantly operate within. This was all used to ensure we designed an experience that met their needs.
Key activities:
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Stakeholder Interviews
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User Research
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Comparative Reviews
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Journey Mapping
What we
learned
/ If danger is at hand, then personnel need a way to be notified immediately so that they can take steps to protect themselves.
/ Coordin8 needed to be operable in areas where mobile coverage was non existent.
/ Real time PLI needed to be an integral part of the solution but not at the expense of the end users’ mobile batteries.
/ Frontline personnel don’t have time for looking at their phones. We needed to ensure that critical information could be conveyed to them as quickly as possible without distracting them from the task at hand.
/ Different organisations have different protocols for handling them same types of situation, Coordin8 needed to be flexible enough to support each of those processes or workflows.
/ Operators in charge of operations could be managing a small group of personnel, or they could be overseeing thousands of people from multiple organisations. Coordin8 needed to be able to support both small and large operations.
/ Conditions in an emergency situation can change incredibly quickly so, as much as operators needed to be able to build out a plan quickly and easily, they also needed to be able to change plans just as quickly and ensure that everyone knew plans had changed.
The people we’re designing for
/ Commanders
In any emergency situation the commanders need a clear view of the details of the incident, both the cause and the current situation. They can use this to formulate an effective response. Once this is underway the priority becomes one of tracking and monitoring to ensure people are safe and that everyone knows what to do.
/ Front Line / Field Workers
The teams out in the field need to be clear on what their orders are and where they need to be to do it. If the situation changes then they need to be notified. Because of the life threatening nature of their role it is critical that they receive only the most critical information in order to prevent distraction.
Define
We focussed on an iterative succession of prototypes to quickly develop out a high level UI framework that allowed users to easily create and manage missions. The UI is designed to be simple and intuitive, enabling users to configure every aspect of the interface, and to be usable in any environmental conditions.
Key activities:
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Brand Concepting
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Information Architecture
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UX Design
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UI Design
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Design System
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Functional Specifications
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Content Guides
What’s
next?
Fifty Zoo are in talks with several first responder agencies to discuss how Coordin8 could benefit their processes. Whilst these conversations are ongoing we continue to develop out new features and enhancements to the platform.
